Frequently Asked Questions
1. What is Web Hosting?
To help you understand web hosting, we have developed a simple
analogy. But first, some definitions:
- Web Site - a group of files and programs that reside on
a very robust computer connected to the Internet.
- Web Server - a computer that stores the files and
programs that make up the site, and then allows visitors to access
and read those files.
- Web Host - an interconnected group of web servers
containing web site data, that other computers can access through
the Internet. Web hosts also provide technical resources and web
Now, think of a web host as a landlord. A landlord builds and
maintains the structure, then rents storefronts to various
businesses that otherwise cannot afford their own buildings. Each
business decorates and operates their store differently and leaves
building maintenance to the landlord. Likewise, a web host rents
space on a web server to various businesses. Each business builds
its own web site while the web host maintains the network of web
2. What are the advantages of Web Hosting?
You don't have to invest tens of millions of dollars, or endure
technical headaches, in order to build and maintain your hosting
infrastructure. We monitor the network. Basic IT rule, keep your
data off-site in a strategic location. We protect your data.
You focus on your business and enjoy the fun!
3. What should I consider when choosing a package?
There are four basic items you should think about when selecting the
right web hosting package:
- How large will your web site be? Estimate the number of
pages your web site will have and their content. How many images,
music files, video files or other content do you plan to add? The
more pages and files, the more disk space you will require.
- How busy will your web site be? Estimate the number of
customers who will visit your site on a busy day. The more people
on your web site, the more data transfer bandwidth you will
- How many email accounts will you need? You will
probably want a separate email for each employee and a few
addresses for things like firstname.lastname@example.org or email@example.com.
- How important will your web site be to your business?
Is it so critical that without a web site your business will fold,
or is it more of a competitive advantage that increases your
visibility in the market? The more people who use the site and the
more it affects their decisions and actions, the more important a
web site is to your business.
4. Do I need to pick my domain name when I sign up for Web
Yes. Your web address and email accounts will be based on the domain
name you select. For this reason you'll need to choose a new domain
[Search] -- or
indicate that you'd like to use one you already own - when you
create your Web Hosting account.
5. Which name and top level domain should I choose?
In general, choose a name and a top level domain (.co.uk, .biz,
.com, etc.) that is easy for your employees and customers to
remember and makes sense with your business. It can be your
company's name, key words describing your business or even a short
6. How do I move my existing web site over!?
Remember to have a copy of all your web site files, including
images, sound and video clips and other files, on your personal
computer. After you purchase a Web Hosting package, simply use an
FTP program to transfer all your files to your new web site. Your
domain will switch within 12 hours, after you assign a new hostname
and will continue to propagate around the world for 72 hours. The
switch will take place subtly, that at times you will not even
notice it. We also provide you with a £850/US$1500 powerful control
panel to manage all functions of your servers. Preview the [demo].
7. Does your Web Hosting support ASP, scripting, and
All hosting packages support PHP and MySQL® so you can build
data-driven web sites and Perl so you can build advanced web
applications. It does not include ASP support. You will be pleased
with the list of ready made applications we have. Preview the list
of popular [Free
8. What happens when I upgrade -- do I have to pay the setup
No. You pay no setup fee. You can add more domains or
databases to your server cPanel.
9. Can I publish web pages with FrontPage 2002®?
Yes. our Web Hosting includes support for Microsoft FrontPage 2002.
You can create author accounts and grant access to specific
subdirectories, so colleagues or others can publish pages to your
web site without logging in to your account or requiring your
assistance. FrontPage 2002 adds convenience, speed, and security to
web site creation and maintenance
10. Can I have SSL and a dedicated IP?
Yes, you can obtain a dedicated IP for £52 a year and that includes
a SSL certificate assigned to you.
11. What is CpanelX?
Cpanel is our new best-of-breed utility that allows you to manage
all your websites with a few mouse clicks. You will love it!
12. When will my server/service be ready?
Our turn around time is within 5 minutes or less after your complete
order has been placed, verified and if a unique username is
selected. Domains usually takes 12 hours to be active after you
update your dnsname. You will be issued a temporary ip for uploading
13. What do you mean by free upgrades and patches? Do you do
We will automatically install any upgrades and patches to your
14. Do you have 24/7/365 support?
Yes, we have Network Operation Center personnel onsite 24/7/365 for
reboots and assistance with your servers. To truly achieve 99.9%
uptime, we introduced iWatch that monitors the server, traffic and
databases every 5 minutes and intelligently take corrective actions
as well as alerts a duty officer.
15. What is the preferred method of support?
We are always wanting to help. Our online private MEMBER CENTER
portal is the best method of support. It is designed to authenticate
verified users, define privileges and route your message correctly
to subject experts. All customers can create HelpDesk tickets, DNS
requests, add/remove/modify email, contact account managers,
requests quotes, etc. You will be provided with your regional MEMBER
CENTER when your account is activated, it is not visible on this
site to enhance security. Please refer to your order receipt for
your local Member Center. cPanel Solution Centers are dedicated to
manage all CpanelX servers and Hosting Super Center handles all
16. What is the charge for going over the allotted bandwidth?
We treat our clients with respect. No charge immediately, but you
are responsible to upgrade your bandwidth / packages within 4 days
to avoid a penalty. You will be informed by email when your
bandwidth is within the limits if you specify your email within your
17. When will I be billed?
Your billing cycle is unique to you. You will be billed each cycle
on your day you open the account. All foreign currencies are
18. Do you allow Adult Content on your servers?
Yes, legal adult content is allowed on our servers
19. Do I have root access to my server? Can I install my
software after the server is online?
Depends.. you will not have root access to your server unless it is
a dedicated server.